Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTSAS417 Mapping and Delivery Guide
Undertake ICT system capacity planning

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency ICTSAS417 - Undertake ICT system capacity planning
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to monitor and assess the current and future capacity requirements of an information and communications technology (ICT) system, plan future enhancements and install the identified enhancements.It applies to experienced individuals who work under limited supervision and use technical and specialised knowledge to undertake strategic planning and forecasting initiatives. No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

special purpose tools, equipment, materials and

industry software packages

live system

service level agreements

fault logs

users

hardware components for installation.

Assessor must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Analyse existing system capacity
  • Review existing system configuration information, both hardware and software, to determine capacity issues
  • Investigate the current system workload and analyse its effect on the capacity to perform
  • Examine the current service level agreement (SLA) to determine agreed-upon capacity standards
  • Examine and analyse the fault logs for those caused by capacity problems
  • Discuss and review capacity issues with users
  • Document information gathered about the existing system workload and capacity according to organisational guidelines
       
Element: Determine future capacity requirements
  • Interview the user to gather data about future system capacity requirements
  • Organise, analyse and evaluate future requirements data to obtain a forecast workload for the system
  • Using data and information gathered, compare existing workload with the forecast workload and evaluate to determine capacity problem areas
  • Estimate resources and equipment required to resolve predicted capacity problems
  • Undertake a financial analysis of the estimated capacity requirements
  • Organise and document information according to organisational guidelines
  • Prepare and present a report to appropriate person, detailing recommendations for capacity enhancements based on an analysis of documentation
       
Element: Develop plan for capacity enhancements
  • Develop a plan for implementing recommended enhancements, with prioritised tasks and minimum disruption to users
  • Factor into the implementation plan the availability of finances, staff and other requirements
  • Submit the implementation plan to appropriate person for approval and revision
       
Element: Install capacity enhancements
  • Install capacity enhancements according to installation procedures, organisational guidelines and implementation plan
  • Measure the increase in capacity and performance resulting from installed equipment to assess whether capacity requirements have been met
  • Update documentation according to organisational guidelines to reflect the capacity enhancements
       
Element: Monitor ongoing capacity requirements
  • Monitor and assess the impact of new technology and application development on capacity and performance
  • Implement and maintain a performance database
  • Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse existing system capacity

1.1 Review existing system configuration information, both hardware and software, to determine capacity issues

1.2 Investigate the current system workload and analyse its effect on the capacity to perform

1.3 Examine the current service level agreement (SLA) to determine agreed-upon capacity standards

1.4 Examine and analyse the fault logs for those caused by capacity problems

1.5 Discuss and review capacity issues with users

1.6 Document information gathered about the existing system workload and capacity according to organisational guidelines

2. Determine future capacity requirements

2.1 Interview the user to gather data about future system capacity requirements

2.2 Organise, analyse and evaluate future requirements data to obtain a forecast workload for the system

2.3 Using data and information gathered, compare existing workload with the forecast workload and evaluate to determine capacity problem areas

2.4 Estimate resources and equipment required to resolve predicted capacity problems

2.5 Undertake a financial analysis of the estimated capacity requirements

2.6 Organise and document information according to organisational guidelines

2.7 Prepare and present a report to appropriate person, detailing recommendations for capacity enhancements based on an analysis of documentation

3. Develop plan for capacity enhancements

3.1 Develop a plan for implementing recommended enhancements, with prioritised tasks and minimum disruption to users

3.2 Factor into the implementation plan the availability of finances, staff and other requirements

3.3 Submit the implementation plan to appropriate person for approval and revision

4. Install capacity enhancements

4.1 Install capacity enhancements according to installation procedures, organisational guidelines and implementation plan

4.2 Measure the increase in capacity and performance resulting from installed equipment to assess whether capacity requirements have been met

4.3 Update documentation according to organisational guidelines to reflect the capacity enhancements

5. Monitor ongoing capacity requirements

5.1 Monitor and assess the impact of new technology and application development on capacity and performance

5.2 Implement and maintain a performance database

5.3 Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks

Evidence of the ability to:

monitor and accurately assess current and future capacity requirements of a system and document outcomes

predict and document capacity requirements, with forecasts being realistic and achievable

plan and install capacity enhancements

create and maintain required documentation.

Note: Evidence must be provided for at least TWO organisations or occasions.

To complete the unit requirements safely and effectively, the individual must:

analyse and describe the system's current functionality

outline the key features of:

component performance management

current industry accepted hardware and software products

financial analysis

client business domain

performance monitoring tools

quality assurance practices with regard to proposed Information and Communications Technology (ICT) capability enhancements

service level agreements relating to proposed ICT capability

enhancements

role of stakeholders and the degree of stakeholder involvement.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse existing system capacity

1.1 Review existing system configuration information, both hardware and software, to determine capacity issues

1.2 Investigate the current system workload and analyse its effect on the capacity to perform

1.3 Examine the current service level agreement (SLA) to determine agreed-upon capacity standards

1.4 Examine and analyse the fault logs for those caused by capacity problems

1.5 Discuss and review capacity issues with users

1.6 Document information gathered about the existing system workload and capacity according to organisational guidelines

2. Determine future capacity requirements

2.1 Interview the user to gather data about future system capacity requirements

2.2 Organise, analyse and evaluate future requirements data to obtain a forecast workload for the system

2.3 Using data and information gathered, compare existing workload with the forecast workload and evaluate to determine capacity problem areas

2.4 Estimate resources and equipment required to resolve predicted capacity problems

2.5 Undertake a financial analysis of the estimated capacity requirements

2.6 Organise and document information according to organisational guidelines

2.7 Prepare and present a report to appropriate person, detailing recommendations for capacity enhancements based on an analysis of documentation

3. Develop plan for capacity enhancements

3.1 Develop a plan for implementing recommended enhancements, with prioritised tasks and minimum disruption to users

3.2 Factor into the implementation plan the availability of finances, staff and other requirements

3.3 Submit the implementation plan to appropriate person for approval and revision

4. Install capacity enhancements

4.1 Install capacity enhancements according to installation procedures, organisational guidelines and implementation plan

4.2 Measure the increase in capacity and performance resulting from installed equipment to assess whether capacity requirements have been met

4.3 Update documentation according to organisational guidelines to reflect the capacity enhancements

5. Monitor ongoing capacity requirements

5.1 Monitor and assess the impact of new technology and application development on capacity and performance

5.2 Implement and maintain a performance database

5.3 Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review existing system configuration information, both hardware and software, to determine capacity issues 
Investigate the current system workload and analyse its effect on the capacity to perform 
Examine the current service level agreement (SLA) to determine agreed-upon capacity standards 
Examine and analyse the fault logs for those caused by capacity problems 
Discuss and review capacity issues with users 
Document information gathered about the existing system workload and capacity according to organisational guidelines 
Interview the user to gather data about future system capacity requirements 
Organise, analyse and evaluate future requirements data to obtain a forecast workload for the system 
Using data and information gathered, compare existing workload with the forecast workload and evaluate to determine capacity problem areas 
Estimate resources and equipment required to resolve predicted capacity problems 
Undertake a financial analysis of the estimated capacity requirements 
Organise and document information according to organisational guidelines 
Prepare and present a report to appropriate person, detailing recommendations for capacity enhancements based on an analysis of documentation 
Develop a plan for implementing recommended enhancements, with prioritised tasks and minimum disruption to users 
Factor into the implementation plan the availability of finances, staff and other requirements 
Submit the implementation plan to appropriate person for approval and revision 
Install capacity enhancements according to installation procedures, organisational guidelines and implementation plan 
Measure the increase in capacity and performance resulting from installed equipment to assess whether capacity requirements have been met 
Update documentation according to organisational guidelines to reflect the capacity enhancements 
Monitor and assess the impact of new technology and application development on capacity and performance 
Implement and maintain a performance database 
Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks 

Forms

Assessment Cover Sheet

ICTSAS417 - Undertake ICT system capacity planning
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS417 - Undertake ICT system capacity planning

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: